Question 1

When can I move in to my storage unit?

Accepted Answer

If there is a storage unit available that meets your specific storage needs, you can move in by registering online or in our office. Our access hours are: Mon – Fri 6am-8pm, Sat 6am-6pm and Sun 6am-4pm.  Our office hours are: Mon–Fri: 10am–8pm, Sat: 10am–6pm, Sun: 12pm–4pm.

Question 2

How much notice needs to be given before I move out of my storage unit?

Accepted Answer

We require that you verbally notify us at least five days prior to vacating your unit.

Question 3

Do I need to sign a long-term lease?

Accepted Answer

No, we rent on a month-to-month basis with billing due on the 1st. Also, the move in month is prorated.

Question 4

How do I make a payment on my storage unit?

Accepted Answer

Your monthly payment will be automatically drawn from your checking account or credit card on the 1st of each month. If you have an outstanding balance, you can log in to our website to make a payment. In addition, payments can be made over the phone or in person with a member of our team. Stop by or contact the facility during office hours.

Question 5

What forms of payments do you accept?

Accepted Answer

Amex, VISA, MasterCard, Discover, or directly through your bank account with ACH. Please note, some promotions require signups with ACH banking information to qualify. Cash is not accepted as a form of payment.

Question 6

How do I know how much storage space I will need?

Accepted Answer

You can call any of our offices for assistance.

Question 7

Do I need to bring my own lock?

Accepted Answer

You can bring your own lock, buy one from us, or

Question 8

How do I properly latch and lock my storage unit?

Accepted Answer

To properly latch your storage unit, you will have to close the door and slide the latch over to the right. You’ll hear the latch slide over. If you hear the latch hit metal, try stepping on the door handle and then sliding the latch over. You can also try lifting the handle of the door to see if it is latched properly.

Question 9

Are there any items that I am NOT able to store?

Accepted Answer

Liquids, explosives, flammable liquids, toxic materials, biological contaminants, and perishables. Please contact us if you have any questions regarding a specific item.

Question 10

What are the hours of operation?

Accepted Answer

Access Hours:

Question 11

How do I rent a unit or contact the facility outside normal office hours?

Accepted Answer

You can rent a unit on our website and email us with questions. We will respond to your email within 24 hours.

Question 12

What temperature and humidity level do you keep the indoor storage units at?

Accepted Answer

The temperature is kept between 55-80 degrees and humidity under 55%.

Frequently Asked Questions